Trying unsuccessfully to pay a bill online.

[caroljh13]

I need to pay a bill online. My debit card was cancelled because of it being hacked. I have a new one which I want to pay bill with

[GD1]

@caroljh13  If you have a direct debit setup having a debit card cancelled won't affect this so you don't need to be making a manual payment.

Did you not setup a direct debit?

[caroljh13]

No payment was by card

[PandJ2020]

Ok, go ahead and use the new card?

[caroljh13]

Thanks but can't find how to do that

[caesarome]

You can change your payment card via the MySky app or online here:

https://www.sky.com/myaccount/bill/change-payment-method

[caroljh13]

Thank you but I have tried unsuccessfully to do this several times. Keeps saying there's an error

[caesarome]

@caroljh13 

You will have to phone Sky to get them to update this for you.

150 is the free number to use from a Sky Mobile or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:

https://www.sky.com/help/home

Say No when asked if you want a text or to go online then stay on the line.