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This discussion topic has been answered Discussion topic: Trying to create a new account

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Message posted on ‎05 Apr 2026 11:22 PM

Trying to create a new account

Seems to insist on using an app on a mobile phone, but I was trying to create account online. I can't read any documents on my phone!!!

 

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Avatar for caesarome
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Message posted on ‎06 Apr 2026 01:13 PM

Re: Trying to create a new account

Posted by a Superuser, not a Sky employee. Find out more

@GEBH 

So to be clear you are trying to set up your online account, if so you can do that via this link:

 

https://www.sky.com/help/diagnostics/sky-id/sky-id

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Avatar for caesarome
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Message posted on ‎06 Apr 2026 05:48 AM

Re: Trying to create a new account

Posted by a Superuser, not a Sky employee. Find out more

@GEBH 

Are you a current or new customer to Sky ?

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Message posted on ‎06 Apr 2026 12:41 PM

Re: Trying to create a new account

New. Being installed this week.

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This message was authored by: caesarome Answer

Message posted on ‎06 Apr 2026 01:13 PM

Re: Trying to create a new account

Posted by a Superuser, not a Sky employee. Find out more

@GEBH 

So to be clear you are trying to set up your online account, if so you can do that via this link:

 

https://www.sky.com/help/diagnostics/sky-id/sky-id

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Message posted on ‎06 Apr 2026 01:25 PM

Re: Trying to create a new account

Thanks! That link worked.

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Message posted on ‎06 Apr 2026 01:30 PM

Re: Trying to create a new account

Posted by a Superuser, not a Sky employee. Find out more

@GEBH 

Glad it helped. Any more issues you know where we are.

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