Trying to cancel SKY TV, can't find a human to speak to

[Imi1]

Hello, I have been going around in circles for days trying to speak with a human, not a bot to cancel my Sky TV. The 0333 number does not work, the live chat person was giving me the wrong information, you can't email them, what can I do to actually cancel my subscription? Thanks!

[Daniel0210]

@Imi1 
To cancel all your TV subscription, if you’re out of contract you’ll need to give Sky the required 31 days notice. The latest T’s and C’s explicitly state you can’t cancel when still in a minimum term deal unless Sky agree. If they agree you’ll have to pay the remainder of your discounted term.

Select ‘Need more help’ at the bottom of the following link which will lead to contact details.
https://www.sky.com/help/articles/cancel-sky-tv#contact-leave
(Make sure the flag in the bottom right corner is the correct one ie; UK or ROI).
UK customer ~ The link may include an email link and also a Message Us option (which is normally available between 9am and 7.30pm).
ROI customer ~ it’s only by calling Sky Ireland or writing in.

If you are cancelling Sky Q, return packaging will be sent out near the end of your notice period. Obtain proof of posting and keep it safe and indefinitely.

[Imi1]

Thank you! Finally got through.

[Pam+Martin]

I have been trying to cancel my Sky subscription as I just cannot afford it now as pensioner - I currently owe £113 which will be paid on 3rd March  can you please help ? 

[Daniel0210]

@Pam+Martin 

If you are in arrears and therefore your services are restricted you can't cancel until you pay what you owe.

Sky won’t reinstate restricted services until you’ve paid what you owe and you’ve also set up a new continuous payment method.

Until you’ve done this any calls to Sky will only prompt you to pay.

Restrictions of services are because of a missed payment, are automatically applied and Skys agents can’t override the process, even if you’re told otherwise. Sky don't allow payment plans on overdue live accounts, nor will they consider promises to pay on or by a certain date.

If your payment is 2+ weeks overdue you will have to pay the next bill as well and if you’re in arrears for 56+ days Sky can fully terminate your subscription (but you’ll still owe the arrears).

If this is part of a credit agreement purchase (mobile or Sky Glass) non payment can see the credit agreement cancelled at which point the full amount becomes due in one payment.

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. Any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week.

You should be able to pay the bill and set up your direct debit via the MySky app or online using this link
https://www.sky.com/manage/bill/