Trying to cancel SKY TV, can't find a human to speak to
Hello, I have been going around in circles for days trying to speak with a human, not a bot to cancel my Sky TV. The 0333 number does not work, the live chat person was giving me the wrong information, you can't email them, what can I do to actually cancel my subscription? Thanks!
Re: Trying to cancel SKY TV, can't find a human to speak to
Posted by a Superuser, not a Sky employee. Find out more
@Imi1 To cancel all your TV subscription, if you’re out of contract you’ll need to give Sky the required 31 days notice. The latest T’s and C’s explicitly state you can’t cancel when still in a minimum term deal unless Sky agree. If they agree you’ll have to pay the remainder of your discounted term.
Select ‘Need more help’ at the bottom of the following link which will lead to contact details. https://www.sky.com/help/articles/cancel-sky-tv#contact-leave (Make sure the flag in the bottom right corner is the correct one ie; UK or ROI). UK customer ~ The link may include an email link and also a Message Us option (which is normally available between 9am and 7.30pm). ROI customer ~ it’s only by calling Sky Ireland or writing in.
If you are cancelling Sky Q, return packaging will be sent out near the end of your notice period. Obtain proof of posting and keep it safe and indefinitely.
▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️ Sky customer since 2001 with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile NOTE: I only provide help on the forums and NOT via PM
