Tried to order Sky Glass today, got a technical error and noe can't access MySky

[DazLee]

I tried to order Sky Glass today. Everything went fine, right up to the end. After taking the initial payment, I got an error screen saying there was a technical issue. Now I can't access the MySky app or the website. I keep getting an error on the website saying my account is restricted,and on the app it's saying my account is not authorised to access the app. There are also no in progress orders on my account when I check on my SkyQ box. 

[caesarome]

To check the order status I would give Sky a call in the morning so you can check with them if it is stuck in limbo or will need ordering again.

For the restricted message to get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear tomorrow you will have 48 hours to respond or it will be automatically closed.
This isn't a live chat so replies are not instant.

[Lisa-P1987]

Thanks for escalating this. We’ve sent @DazLee  an invite to chat.