Told I can’t cancel?

[NatAW]

Hello

I have been messaging your team all morning trying to get an idea of how much it will cost if I cancel my whole package. 

I believe the contract ends in March 25'.

I have been told that the text team can't help with customers using. The Stream service and also that I am not allowed to cancel? 

Is anyone able to shed some light on this? I have already stated that I am willing to comply with early termination costs but to be told I can't cancel the service is a shock to me. 

[Daniel0210]

@NatAW 

With Sky Q the latest T’s and C’s explicitly state you can’t cancel when still in a minimum term deal unless Sky agree. Not sure if the same applies to Stream. 

[caesarome]

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@NatAW wrote:

I believe the contract ends in March 25'

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If you are in contract until next year then Sky are within their rights to not allow you to cancel which might be what is happening here.

[PandJ2020]

Yup, the contract you agreed says, "If you choose a minimum term option, this means you cannot cancel your
subscription during the minimum term unless you have a contractual right to do so".

[NatAW]

Thanks all. 

Prior to contacting them, I located termination fees and the Sky TV service was listed with fees so I assumed that I would be able to pay these and be on my way. 

Cheers 

Nat

[TimmyBGood]

@NatAW 

Any such fee listing might well apply to customers on older contracts dating from before the T&C change.  Otherwise it's just a legacy thing which hasn't been removed: its presence cannot be used as an argument.