Thinking of cancelling bills too high

[Gemma108]

My bill is way too high if it isn't lowered I will cancel 

[Daniel0210]

@Gemma108 
Unless you’ve changed your subscription, prices go up for either the annual price increase (April in the UK) or when your discounts are ending. Sky will have told you the date any discount was ending when you took it out so if it has ended you’ll be paying the full undiscounted price. Perhaps compare a previous bill to your latest bill and see where the amounts differ
www.sky.com/bill.

If you’re no longer in a discounted minimum term, or its ending soon the best new discounts are normally acquired by calling Sky and negotiating or potentially amending your package which will now require a 24 month minimum term contract. Remember Sky are not obliged to offer you another discount, and recent posts on here indicate that significant discounts are now harder to come by. If you’re offered something acceptable be prepared to agree to it there and then because if you decide to think about it the offer may no longer be available when you call back.

[MightyQuinn]

Hi @Gemma108   You are going to have to contact Sky to cancel, so why not try to get a better deal at the same time.

[Gemma108]

Do you know how to contact them on mobile 

[Daniel0210]

@Gemma108 
To call Sky dial 150 (free) from a Sky Talk landline or a Sky mobile or alternatively use the following link
https://www.sky.com/help/home
UK customers: Scroll down and click on ‘Need more help’ leading to a number starting 0333.
ROI customers: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ to see a dedicated ROI number. (Customer Services in the ROI are not open at weekends).

The posting of full phone numbers isn’t permitted on the forum.

Calls to Sky will initially be automated which may try to send you here to the forum, offer you online help or offer to send you a text. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.

[Gemma108]

Ok thank you