I have been trying since June 2nd to cancel sky. I was told it would be cancelled 3rd June, but no email and no confirmation except in the chat window, so I contacted a few weeks later and was told the account was not cancelled but would be now due to some technical difficulty.
Now, 47 days later, I contacted them again, and I went through phone call and messaging - phone call was disconnected and they never rang back. The messaging said I had not cancelled, and that they would cancel from today.
I must have spent over 3 hours talking to numerous people - who still try and sell me additional products each time.
I asked to speak to Supervisors, I asked for addresses I could write to - and got no answer.
I think eventually today, I have received a cancel email - but they still want me to pay up to today.
Customer service is absolutely terrible. I have the complete transcript - and have been seriously stressed out by this whole incident. What can I do to ensure they dont charge me for the period which I consider to have cancelled in.
