@Dannyb31
You haven’t contacted Sky by posting here. This is a customer ▶️ customer discussion forum where we try to help other customers.
The T's and C's state you should have a direct debit or continuous card payment method set up. You therefore never need to make a manual payment unless requested to by Sky.
If you don't want to call Sky once your extra payments are showing as a credit, we can perhaps get you some help in getting it refunded (within the standard 3-5 WORKING days) through the Community Messaging Team on here. Let us know on this thread if you want to do that having confirmed it’s now showing as a credit.
▪️ I AM NOT A SKY EMPLOYEE ▪️
[I only provide help on the forum boards so Private/Direct Messaging is switched off]
▪️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
