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Discussion topic: Switched to EE from Sky bill needed

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Avatar for ar6
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This message was authored by: ar6

Message posted on ‎02 Sep 2024 01:29 PM

Switched to EE from Sky bill needed

I switched to EE from Sky and, EE pay the cancellation charge I was charged, up to £300.

 

I have received the final cancellation charge and it's a PDF format on my sky account, but ee require a "itemized bill"

 

How do I request this?

 

Thanks

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Avatar for caesarome
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This message was authored by: caesarome

Message posted on ‎02 Sep 2024 01:34 PM

Re: Switched to EE from Sky bill needed

Posted by a Superuser, not a Sky employee. Find out more

The PDF download is the one you need if your early termination charges are shown on it. If they are not then it might appear on what will have been your next bill so have you looked into this ?

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This message was authored by: PandJ2020

Message posted on ‎02 Sep 2024 02:56 PM - last edited: ‎02 Sep 2024 03:03 PM

Re: Switched to EE from Sky bill needed

Posted by a Superuser, not a Sky employee. Find out more

Sky will not produce any other format than the PDF download on your account.

 

Others are reporting EE will not accept this as proof of termination charges.  Seems like EE's problem rather than Sky's...

 

https://helpforum.sky.com/t5/Account-Billing/Switched-providers/m-p/4735792/highlight/true

I am just another Sky customer and my views are my own even if you don't like the answers
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