Discussion topic: Switch credit - they lie
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Message posted on 30 May 2025 11:24 PM
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Switch credit - they lie
Been chasing my £200 switch credit since 7th April to now be told they will only credit £100.
I had been advised on 3 calls prior to me coming back to Sky that a note had been put on my account for upto £200 to switch from Virgin, £100 for TV and £100 for broadband.
I am now 5 emails in from switch credit team where they are now stating max of £100 total despite saying in one email earlier today £100 per product. When I pointed out I have two products they've come back with no max £100
not impressed with this at all.
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Message posted on 31 May 2025 05:34 AM
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Re: Switch credit - they lie
This link explains how to register a complaint which you might want to do:
https://www.sky.com/help/articles/how-to-make-a-complaint
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
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