Subscription

[Lisasimms]

You have cancelled my sky subscription and sent me the packaging to send my equipment back can you tell me why please

[Daniel0210]

@Lisasimms 

No we can't. You haven’t contacted Sky by posting here. This is primarily a customer ▶️ customer discussion forum where we try to assist other customers.

What's the background to this? 

[Lisasimms]

I don't understand all this moden technology sorry 

I had been in hospital battling cancer...and was unable to pay my bills 

Iv since returned home  and have no TV or Internet services so I have paid my bill now I still have no services I don't understand 

[GD1]

@Lisasimms  If your bills had not been paid for more than 56 days Sky will have cancelled your services and will want any equipment back.

[caesarome]

@Lisasimms 

When was your last bill paid, either way you need to call Sky about this.

[Daniel0210]

@Lisasimms 
If your payment is 2+ weeks overdue you will have to pay the next bill as well. If you’re in arrears for 56+ days Sky can fully terminate your subscription (but you’ll still owe the arrears).

If this is part of a credit agreement purchase (Sky Mobile or Sky Glass) non payment can see the credit agreement cancelled at which point the full amount becomes due in one payment.

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. Any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week.

You should be able to pay the bill and set up your direct debit via the MySky app or online using this link
https://www.sky.com/manage/bill/

🔹

Also see these links offering support:
https://www.sky.com/help/your-account/cost-of-living/articles/cost-of-living-support
and
https://www.sky.com/help/articles/support-with-financial-difficulty

[caesarome]

@Lisasimms 

Have you been sent an email or letter regarding your subscription ?