Still being billed for Netflix

[Beans098765421]

Hi 

we've had SKY Stream for 3 months now, the package includes Netflix. 
We are still being billed and paying for Netflix in Germany where we previously lived.  It says contact SKY if you want to cancel as SKY has taken over your Netflix. 
SKY say they can't cancel the payment and I should contact Netflix, however Netflix says they can't cancel it as SKY not has our subscription. 
I'm still paying each month for Netflix which is included in my package . 
Any ideas on how to stop these payments?

[caesarome]

I would call Netflix again and ask them to cancel your subscription in Germany, I wouldn't mention that you are with Sky as they can't take over a service from Germany.

[Beans098765421]

Thanks for helping me. Unfortunately there isn't a cancel button anymore, it just says call SKY to cancel this subscription and when you call SKY they claim they can't do it because of EU regulations, crazy I know 

[caesarome]

That is why I suggested calling Netflix directly as Sky can't be responsible for cancelling a subscription you had in Germany !

[Beans098765421]

Called Netflix in Germany, they said SKY took over the contract and therefore would need to contact SKy uk. I think I'll call SKY Germany today, might get somewhere. 
thanks for your help! 

[Doc5907]

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@Beans098765421 wrote:

Called Netflix in Germany, they said SKY took over the contract and therefore would need to contact SKy uk. I think I'll call SKY Germany today, might get somewhere. 
thanks for your help! 

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@Beans098765421  if your still going round in circles I guess you could take the drastic decision to contact your bank and stop the payment to Netflix Germany.

[Beans098765421]

Good idea, I'm going to do that! Thanks