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Discussion topic: Speak to a human

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This message was authored by: EmJorge

Speak to a human

I want to speak to a human. I am 73 with cognitive issues. This system of AI doesn't work for me. Please an I speak to a person!     

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Avatar for EmJorge
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This message was authored by: EmJorge

Help. Really I need help

Why are they doing this? 

Do they want me to have a nervous breakdown?

Why did someone decide that endless messaging was the way forward to provide a service?

All I want for Christmas is to speak to a human being

This message was authored by: Mark39

Re: Speak to a human

Posted by a Superuser, not a Sky employee. Find out more

It's a bit late today to speak to an adviser. If you want to try again tomorrow, try ignoring the prompts by the bot and remain silent. Eventually you'll be asked if you want to be put through to an adviser.

 

Or do you have a query we can help with?

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This message was authored by: EmJorge

Re: Speak to a human

Thankyou.

The fact that you have answered with some usable information has made me cry.

 

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This message was authored by: EmJorge

Re: Speak to a human

I need to speak to a human being because all this messaging is mumbo jumbo to me.

 

This message was authored by: Daniel0210

Re: Speak to a human

Posted by a Superuser, not a Sky employee. Find out more

@EmJorge 
All calls will start automated which may offer you the online help route or try to send you here to the forum. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off

▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
This message was authored by: GD1

Re: Speak to a human

Posted by a Superuser, not a Sky employee. Find out more

@EmJorge  As you mentioned you have congnitive issues it may also be worth registering with the accessibility team who have a number of contact options https://skyaccessibility.sky/cognitive-impairment  

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
This message was authored by: MightyQuinn

Re: Speak to a human

Posted by a Superuser, not a Sky employee. Find out more

Hi @EmJorge   Just checking that you know that you are only talking to other customers here, not Sky. See Welcome below.

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