Discussion topic: Speak to a human
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Message posted on 23 Aug 2025 10:31 PM
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Speak to a human
I want to speak to a human. I am 73 with cognitive issues. This system of AI doesn't work for me. Please an I speak to a person!
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All Replies
Message posted on 23 Aug 2025 10:35 PM
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Help. Really I need help
Why are they doing this?
Do they want me to have a nervous breakdown?
Why did someone decide that endless messaging was the way forward to provide a service?
All I want for Christmas is to speak to a human being
Message posted on 23 Aug 2025 10:38 PM
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Re: Speak to a human
It's a bit late today to speak to an adviser. If you want to try again tomorrow, try ignoring the prompts by the bot and remain silent. Eventually you'll be asked if you want to be put through to an adviser.
Or do you have a query we can help with?
Message posted on 23 Aug 2025 11:02 PM
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Re: Speak to a human
Thankyou.
The fact that you have answered with some usable information has made me cry.
Message posted on 23 Aug 2025 11:04 PM
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Re: Speak to a human
I need to speak to a human being because all this messaging is mumbo jumbo to me.
Message posted on 24 Aug 2025 06:02 AM
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Re: Speak to a human
@EmJorge
All calls will start automated which may offer you the online help route or try to send you here to the forum. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
Message posted on 24 Aug 2025 09:19 AM - last edited: 24 Aug 2025 10:34 AM
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Re: Speak to a human
@EmJorge As you mentioned you have congnitive issues it may also be worth registering with the accessibility team who have a number of contact options https://skyaccessibility.sky/cognitive-impairment
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.
Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
Message posted on 24 Aug 2025 10:11 AM
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Re: Speak to a human
Hi @EmJorge Just checking that you know that you are only talking to other customers here, not Sky. See Welcome below.
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