I ordered sky stream last week and called next day as had not received a dispatch email. The advisor said it didn't look like delivery had been triggered and recommended cancelling and re-ordering which is what I did. The puck was later delivered but when I went to activate I saw no trace of the subscription on my account. Both orders seem to have been cancelled even though I only requested cancellation of the original order due to the glitch.
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Posted by a Superuser, not a Sky employee. Find out more
This is a customer helps customer forum so you could try contacting them via social media or you will have to call tjrm
when you are back in the UK.
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