Sky q returns

[Pmolly]

I have ordered sky glass, do I need to send my sky q and mini box back?

[peter-marlow+1966]

Yes sky will send you the packaging after 30 days, 

[Jporch316]

@Pmolly 

Make sure you get / keep your proof of delivery and photograph all your items before you send 

[Naz81]

I didn't receive package for sky Q box and labels to sen it back 

[Daniel0210]

@Naz81 
If you’ve successfully cancelled (or moved to Glass/Stream) Sky should send out returns packaging (to the address where the account was active) near the end of any cancellation period (which is 14 days for broadband and 31 days for Sky Q) for any loaned equipment they are expecting back.

NOTE: Posts on here suggest in some cases Sky are not requesting the return of some Sky Q boxes (check with them if you’re unsure).

If the arrival of packaging is delayed, it’s damaged on arrival or doesn’t arrive it’s the customers responsibility to use their own packaging to return it. You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.