Sky mobile credit

[Aidxn67]

My account currently has credit on it following leaving Sky mobile. The problem is that this credit has not been refunded despite me leaving more than 6 weeks ago. Looking for advice as to how I could escalate this. Thank you.

[Daniel0210]

@Aidxn67 
Refunds after cancelling a subscription should take about 6 weeks from the last day of connection, but posts on here suggest it’s taking longer. 

We can potentially help you get it refunded within 3-5 working days via staff from the Community Messaging Team on here. Let us know on this thread if you want to do that.

Before we can escalate it to Sky please confirm that the payment method is still active.

If you’ve already cancelled your payment method Sky can either reinstate it, or get a back office team to raise a cheque to post to you but that obviously takes a lot longer.