Sky hoilday payment

[Zoe142]

Does anyone know how you get sky payment hoilday I've been signed off sick and can't pay till friday

[mikealanr]

Hi @Zoe142 

See: https://www.sky.com/help/articles/sky-payment-holiday

This applies for the loan element of Glass only or mobile repayment and Sky do not allow holiday for the subscription.

Sky will try to take payment again 10 days after their first attempt if paying by DD or continuous card. See: https://www.sky.com/help/articles/missed-payments-sky-glass

The best course of action would be to engage Sky early and they can advise you what your options are. We are fellow subscribers here on the community.

MikeAlanR

[Daniel0210]

@Zoe142 

I don't think a payment holiday is what you want short term. If your services are not yet restricted the following process applies…

🔹If you have a Direct Debit set up and the payment fails on the normal payment date Sky will automatically attempt it again 10 calendar days later (so DO NOT be tempted to make a manual payment in this period).

After 10 days, if that second attempt also fails Sky may send a text and/or email notifying you that your payment has failed again and you then have a day or two at best before they restrict your services.

🔹If you have a Continuous Card payment method set up, if the payment fails Sky send the text/email notification about the failed payment and you usually have at best 2/3 days before being restricted. There is no grace period and I believe only 1 attempt is made for a card payment, so if this has failed, you will need to pay manually and then reset the payment method for next month.

Restrictions are an automated process and we’ve been told Customer Service agents can’t stop it… even if you’re told otherwise on the phone. Sky don’t allow payment plans (except on a legitimately closed account) or a promise to pay on or by a certain date.

This link may also provide some advice
https://www.sky.com/help/articles/cost-of-living-support

If you are behind with Stream or Glass payments also see the information on this link:
https://www.sky.com/help/articles/missed-payments-sky-glass