Sky equipment returned

[Lisak66]

Hi we have returned our old router to sky using the online process to generate a label and I have proof of delivery ... after I had returned it we revived a label from sky to return the equipment but obviously didn't need it. Sky are messaging me to say I have not returned my equipment what can I do 

[Daniel0210]

@Lisak66 

As you have proof of posting I'll escalate this to Sky after the 10 minutes we have to allow so I’ll escalate it at that point and their Messaging Team should contact you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Lisak66]

Thank you Daniel

[Daniel0210]

Now escalated @Lisak66 

[Tom-W19]

Thanks for escalating. We've sent an invite to @Lisak66.