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Discussion topic: Sky email

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Avatar for BON13
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This message was authored by: BON13

Message posted on ‎06 Oct 2026 02:26 PM

Sky email

I just got email asking me to log in and change my direct debit details 

Is this legit? Have been paying under these details for over 20 years.

 

 

 

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Avatar for GD1
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Superuser
This message was authored by: GD1

Message posted on ‎06 Oct 2026 02:31 PM

Re: Sky email

Posted by a Superuser, not a Sky employee. Find out more

@BON13  Does the email addess you ny name?  Does it contain a link?

Like you I'm a customer here, Sky Employees are clearly identified as such.
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Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV (Satellites 28E,19E & 13E), Sky Glass Gen 2 55", Sky Stream, Sky 1Gig FTTP Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: 2muchTV

Message posted on ‎06 Oct 2026 02:33 PM

Re: Sky email

@BON13 obviously do not click on any links in the email.


Login into your mySky account and make any payment changes there if needed.

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This message was authored by: Mark39

Message posted on ‎06 Oct 2026 02:34 PM

Re: Sky email

Posted by a Superuser, not a Sky employee. Find out more

@BON13 quite possibly. Sky have been sending out such emails. It may be because the accountholder's name (i.e. yours) on the direct debit instruction doesn't exactly match the bank's records. Log in via sky.com rather than the link in the email (if there is one) to be on the safe side.   

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