Sky cinema subscription

[lorrharr]

Been charged for sky cinema when I believed it to be free, please remove this part of my subscription 

thanks

[lorrharr]

Can you help

[Daniel0210]

@lorrharr 
You may not be aware but you haven’t contacted Sky by posting here. This is a customer ▶️ customer discussion forum where we try to assist other customers.

Was it a free trial you failed to cancel? 

Cancel PART of your TV package:
You need to contact Sky giving 31 days notice. If you have 'in contract' discounts you may not be able to remove them, because the discounts were provided on the understanding you’d be paying for the full period. Also make sure cancellation of a certain add-on doesn’t affect another discount.

You may be able to remove it via this link which includes a message option (usually available between 9am & 7.30pm) or by calling using the number that should appear.
https://www.sky.com/help/articles/change-your-package-2-t2#downgrade

[Me134]

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@lorrharr wrote:

Been charged for sky cinema when I believed it to be free, please remove this part of my subscription 

thanks

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We're only other customers here, like yourself.

We're only other customers here I'm afraid, you'll need to phone or chat with Sky directly. Either 150 on a Sky broadband landline or Sky mobile or have a look at https://www.sky.com/help/articles/contacting-sky