Sky charging for not returning equipment when I have proof I did!

[Boohoo77]

I was sent a replacement hub by Sky on 22nd September this year as the signal was rubbish. I returned the old hub and wires etc as requested the next day-I have proof of postage. I was also sent a message on my account from Sky saying 'thanks for returning the equipment' on the 25/9. Any idea why they have just sent me a text saying they will be charging me in January (£50!) for not returning the equipment?

I can't get through to discuss it on the phones, which is ridiculous in itself-it's keeps redirecting me to this forum so I'd love to know the answer please!

[caesarome]

@Boohoo77 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to Boohoo77.

[Addie15]

Update-We are closing this session now as this matter has been resolved. If there is anything else we can help you with in the future, please do not hesitate to reach out. Thanks.