Sky brodband not working

[Navjots]

Hi there. My Sky broadband hasn't been working for the past month and it still isn't working. You cannot take the payment because none of the services are working, including the TV. We have made many complaints, but nothing has been resolved. I would like to cancel my Sky connection. Thank you.

Navjot

[Mark39]

@Navjots you're not emailing Sky by posting in the Email forum which is users of the  Sky Yahoo Mail service.

You're billed as normal while there's a fault being investigated. Sky provide compensation for the period you're without a service once the fault is fixed.

[Daniel0210]

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@Navjots wrote:

I would like to cancel my Sky connection. 

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@Navjots 
Cancel Sky Broadband and Sky Talk subscription:
This link explains how to switch to an alternative provider or the various methods to cancel completely.
https://www.sky.com/help/articles/cancel-sky-broadband

If you try to cancel whilst still in a minimum term deal you might have to pay an early termination charge - Sky should notify you if you do and how much they’ll charge.
https://www.sky.com/help/articles/charges-for-ending-your-sky-contract-early

NOTE: One Touch Switching only applies to broadband and Talk and NOT a TV subscription.

Return packaging for any equipment Sky expect back will be sent out to you near the end of the 14 day notice period to the address the account was registered at. Remember to keep any proof of posting indefinitely.

[caesarome]

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@Navjots wrote:

Hi there. My Sky broadband hasn't been working for the past month and it still isn't working.

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What did Sky say when you reported this issue to them ?