So I have previously had an outstanding debt with Sky, which I have acknowledged and set up a promise to pay with themselves. Despite the promise to pay and making regular and on time payments, I was still receiving communication from Sky via email that I have an outstanding payment and that it will be taken further if I do not make payment. Upon receiving the email, I called Sky who advised that the emails are just automated and not to worry and that it is simply a 'reminder'. However today I have received an email from a collection agency stating that they now have control over the outstanding balance. Despite me setting up a promise to pay with Sky and never falling outside of the agreement.
I am frustrated that despite an advisor told me 'not to worry' and that the emails were simply a 'reminder', I am now receiving communication from external collection agencies. I have opened a complaint with Sky, however their communication is not great either. I am looking for further advice.
