Sky bill

[Sandra2796]

Hi, my sky is blocked as I had an outstanding bill. I have now paid £250 and will pay the outstanding £25.00 and July invoice on Friday. 

please can you re-instate my services. 

I also have a query on my invoice as I seem to be paying Netflix several times. 

Kind Regards. 

[Sandra2796]

Please reply

[GD1]

@Sandra2796  You posted at 6.27am on a customer helps customer community,  then 2 minutes later asking for a reply, this is not a 24/7 customer service portal nor are you speaking to Sky Customer service by posting here, you need to wait for replies to be posted.

You also posted on the Sky Go Board, Sky Go is a PC/Mobile app, which is not the correct place for billing queries and likely delayed any replies.

If services have already been restricted and you have not pauid your bill in full then I'm afriad until you pay any remainder amount your services will likely remain restricted.

If you're payment is more than 2 weeks late you'll also need to pay the following month bill as well as setup a new direct debit.

Sky don't reinstate services on a promise of payment.

[Daniel0210]

@Sandra2796 
Services will not be reinstated until the arrears Sky believe you owe have been paid and you’ve also set up a new continuous payment method. Until then any calls to Sky will only prompt you to pay.

Restrictions are applied automatically and can’t be overridden by agents. Sky don't allow payment plans on overdue live accounts, nor will they consider promises to pay on or by a certain date.

If your payment is 2+ weeks overdue you will have to pay the next bill as well. If you’re in arrears for 56+ days Sky can fully terminate your subscription (but you’ll still owe the arrears).

If this is part of a credit agreement purchase (Sky Mobile or Sky Glass) non payment can see the credit agreement cancelled at which point the full amount becomes due in one payment.

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. Any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week.

You should be able to pay the bill and set up your direct debit via the MySky app or online using this link
https://www.sky.com/manage/bill/

🔹

Also see these links offering support:
https://www.sky.com/help/your-account/cost-of-living/articles/cost-of-living-support
and
https://www.sky.com/help/articles/support-with-financial-difficulty

[PandJ2020]

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@Sandra2796 wrote:

I also have a query on my invoice as I seem to be paying Netflix several times. 

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We can't see your bills.  Check for different date ranges and multiple Netflix items can appear if you have a tier upgrade.