Sky are useless

[Cam_]

My sky talk has been blocked now for over 3 weeks, have made payments & account up to date but sky still haven't unblocked me. Have been in contact with them every day for the past fortnight. Any suggestions?

[Mark39]

@Cam_ what have they said? Is your broadband working ok?

[Daniel0210]

@Cam_ 
If you are new to the forum then welcome to the Community, which is predominantly made up of Sky customers helping other Sky customers. You aren’t talking to Sky by posting here.

In case you're not aware……

If a payment is 2+ weeks overdue you will have to pay the next bill as well.

If payments are 56+ days overdue Sky can fully terminate your subscription (but you’ll still owe the arrears).

If this is part of a credit agreement purchase (for Sky Mobile or Sky Glass) non payment can see the credit agreement cancelled at which point the full amount becomes due in one payment.

Otherwise, once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. Any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week.