I have been trying to get £100 switch Credit as promised by sky 5 weeks ago.
Although I have sent all final invoices, proof of termination charges, proof of payment and all other information as requested, this via at least 10 emails, they keep sending what must be a computer generated email asking for detailed proof of these charges.
I have even highlighted the words Early Termination Fee on the invoice, alas this only generated a reply as always of "please send a pdf or screen shot detailing early termination charges"
I contacted several times customer services, they said they had eventually dealt with it, all was fine, but the usual answer of they will chase it up the next day when they return to work, still unsolved.
Even a promise of a supervisor phoning me within a few minutes..... Hopeful.... No call ever.
What is happening with this company, it's 100% profit over customer service now.
I shall be cancelling sky at the end of my unfortunately new contract.
Utter shambles.
And still £100 out of pocket from false Sky promises.
Ian
