Sky Streem credit but now on sky Q

[daveodaveo]

Morning, Please can someone help.

I tried Sky Stream Jan/Feb last year but unfortunately had a couple issues and in reality did not enjoy the experience so rang up in the cancellation period and changed back to Sky Q. I have just noticed when looking a the bill(s), sky stream shows carrying over £40 credit everymonth and has either not been refunded or moved over to my Sky Q billing account.

Please can this be refunded?

Cheers

[GD1]

@daveodaveo   To get you some help with this I have escalated your post to the Sky Messaging team. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble.

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

Be reassured the email & message is from Sky and your details are safe and secure.
If you are using Safari please make sure that Hide IP Address is not checked in order to see the blue bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

I would also recommend that if not already on, that you turn email/private message notifications on to avoid missing any alerts

[daveodaveo]

Thank you GD1

[Lisa-P1987 · Accepted solution]

Thanks for escalating this. We’ve sent @daveodaveo an invite to chat.