I was sold sky Q over the phone and paid £20 set up, I was later told that my house isn't suitable for sky Q and that I would be refunded. I have not received confirmation of this refund. Also since September £120 has been taken from my account by sky but it still says I have not paid by bill. I am confused. 😭
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It was cancelled on the 14th September by sky. Six different payments to sky have gone from my banks account. Totalling £120 plus the £20 sky Q installation. Thanks for replying.
Posted by a Superuser, not a Sky employee. Find out more
All you can do is to call them about this as it isn't clear what is happening.
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