Sky Q to Stream

[ramsey69]

I've searched the messages and found conflicting answers to my personal experience so I thought I'd ask the experts.

I contacted Sky to ask about reducing my Q to Stream basic and was told NO.  It appears others have said they've done it so I'm confused. 

I've had to cancel my Q completely and am now waiting for it to finish and I've tried ordering Stream to the same account but computer says NO.

I've had the text saying Goodbye from Q and the packaging has been sent to return my Q box but I'm still unabe to order Stream.

Any ideas or experiences?

Thanks

[GD1]

@ramsey69  There is no reason why you couldn't of ordered stream over the phone while still in contract, the fact there is now a cancellaton may complicate things somewhat.

You would still need to call to request stream.

[MarkGoldsmith]

@ramsey69 what exactly do you mean by Stream Basic?

There isn't really a basic package on Stream you basically get all the "entertainment" channels + Netflix as the default Stream package, and then you can add on Sky Sports, TNT Sports, Cinema, Kids, UHD and/or ad-skipping as the additional.

Plenty of customers have switched from Q to Glass/Stream though, so there shouldn't be a problem with that.