Sky Q money taken out a day after installing Sky Glass

[LPJAMES]

Hi I changed from Sky Q to Sky Glass on 18th May. Sky Q subscription came out on 19th as normal. 41 days later still waiting for a refund any ideas. Thanks in advance 

[caesarome]

Do you have Sky Broadband as the credit should be used to pay for this if you are a broadband customer with Sky, if not if you would like we can alert Sky who will be in touch with you tomorrow via here about getting this refunded to you so let us know if you would like us to do this.

[LPJAMES]

Hi, thanks for responding. No I don't have Sky Broadband. I did have to set up a new direct debit, I don't know if that's got anything to do with it. My Sky account acknowledges that I am in credit but that's it. Yes I would love for Sky to explain the situation to me

[caesarome]

@LPJAMES 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[LPJAMES]

Thank you.

[Lisa-P1987]

Thanks for escalating this. We’ve sent @LPJAMES an invite to chat.

[Lisa-P1987]

Thanks for chatting to us @LPJAMES . Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks