This discussion topic has been answered Discussion topic: Sky Promotions phone call /
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Message posted on 17 Jan 2026 03:39 PM
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I have just had a phone call from someone saying they are from sky promotions and say they are giving me a 40% discount.
is this a scam
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Message posted on 17 Jan 2026 03:43 PM
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Highly likely.
They try to obtain sufficient information to be able to order expensive mobile devices under your name which Sky innocently deliver to you.
The scammers would then recontact you (again claiming to be Sky) saying they have made a mistake and for you to send it to a (non Sky) address. If you did that they then have the device and you have the bill.
They are very cunning. They may send packaging to post the item (to them) or might even send a 'courier' to collect it.
See this link
https://www.sky.com/help/articles/account-takeover
With any calls from 'Sky' (especially unexpected calls) if the caller asks for your previously agreed telephone password to confirm you're the account holder (which I would expect a genuine Sky agent to do) initially give an INCORRECT one on purpose. If the caller doesn't challenge it then you know it'll likely be a scam call.
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▪️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
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Message posted on 17 Jan 2026 03:43 PM
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Highly likely.
They try to obtain sufficient information to be able to order expensive mobile devices under your name which Sky innocently deliver to you.
The scammers would then recontact you (again claiming to be Sky) saying they have made a mistake and for you to send it to a (non Sky) address. If you did that they then have the device and you have the bill.
They are very cunning. They may send packaging to post the item (to them) or might even send a 'courier' to collect it.
See this link
https://www.sky.com/help/articles/account-takeover
With any calls from 'Sky' (especially unexpected calls) if the caller asks for your previously agreed telephone password to confirm you're the account holder (which I would expect a genuine Sky agent to do) initially give an INCORRECT one on purpose. If the caller doesn't challenge it then you know it'll likely be a scam call.
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▪️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
Message posted on 21 Jan 2026 11:45 AM
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Re: Sky Promotions phone call /
Thanks 👍
Message posted on 24 Feb 2026 03:58 PM
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Re: Sky Promotions phone call /
I just had one this afternoon also. I said 'I don't do this on the phone, send an email to my registered email' and he hung up.
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