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Discussion topic: Sky Live Order

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This message was authored by Big+Stu+1970 This message was authored by: Big+Stu+1970

Sky Live Order

I've ordered Sky Live on Thursday and it is now Sunday and I've not received my CCA which should be shown in my My Sky App. I've spoken to Sky 3 times and gone right through all the trouble shooting and still not got it. Sky refused to send this via email.

 

Sky Live is showing ordered on My account but willnot be sent until I sign my agreement 

 

As a credit search was done, My credit score has also gone down which I am annoyed about as I've not accepted the agreement.

 

Anyone else had the same problem

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This message was authored by Greenfingers001 This message was authored by: Greenfingers001

Re: Sky Live Order

Posted by a Sky employee

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

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