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Discussion topic: Sky ID Locked - Advisor Doesn’t Know Why

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This message was authored by: travislamoon

Sky ID Locked - Advisor Doesn’t Know Why

So I ordered a Macbook on Tuesday morning as a swap/free upgrade. Everything was fine, received tracking information and everything from dpd, not a problem. I then try and log in on several different browsers and the "sorry for the inconvenience" page comes up. I've called the number it says to call about 4 times and the automated lady says they're working to get it unlocked now, still locked. I've then called 150 this morning and spoke to an advisor (as my Macbook got requested for return for whatever reason) and he said it could be a technical glitch and he's not sure why it's saying it. Bearing in mind the app works completely fine with no problems but anytime I try and login on a browser it says my accounts locked. 

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This message was authored by: caesarome

Re: Sky ID Locked - Advisor Doesn’t Know Why

Posted by a Superuser, not a Sky employee. Find out more

@travislamoon 

Next time you call ask to speak to their IDM (ID management team) to see if they can get to the bottom of getting this unlocked.

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