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Discussion topic: Sky HD

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Avatar for Helpneeded4
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This message was authored by: Helpneeded4

Message posted on ‎30 Sep 2024 08:56 AM

Sky HD

I cancelled SKY HD in September but it seems that it will automatically be added again In November. Is this standard practice? How can I ensure that it will will be cancelled forever and not automatically added again?

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Avatar for Daniel0210
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Superuser
This message was authored by: Daniel0210

Message posted on ‎30 Sep 2024 09:12 AM

Re: Sky HD

Posted by a Superuser, not a Sky employee. Find out more

@Helpneeded4 

If you've cancelled the HD add on it would involve a 31 day notice period after which future bills should update. 


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This message was authored by: caesarome

Message posted on ‎30 Sep 2024 09:29 AM

Re: Sky HD

Posted by a Superuser, not a Sky employee. Find out more
@Helpneeded4 wrote:

I cancelled SKY HD in September but it seems that it will automatically be added again In November.

It will not be removed from future bills until your 31 days notice has passed and that it has been cancelled from your account.

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