🚨 Sky Broadband – What is going on? 🚨

[91s1lvester]

 

 

 

 

 

 

I was on Sky Ultrafast Plus (500 Mbit) paying €44–50 a month. When my contract ended, Sky advised me to switch to Sky Ultrafast Max. I was clearly promised €50 a month and “1 Gbit speeds”.

❌ Reality:

• My bills show €70–75 a month instead of €50.
• My speed tests still max out around 500 Mbit (same as before, no upgrade at all).
• Next predicted bills all show €70.

So basically, I am being overcharged AND not getting the speed I was promised.

Sky, what are you trying to do? Either:

1. Fix my speed to what you promised, or
2. Put me back on my old package and refund the extra charges.

I should not have to waste my time chasing this. Everything is in the screenshots attached — order summary clearly says €50/month, not €70.

👎 This is not acceptable. Please sort it out immediately.

#SkyBroadband #Ireland #Overcharged #CustomerRights

[PandJ2020]

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@91s1lvester wrote:

Sky, what are you trying to do?

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You are not contacting Sky by posting here.... This is a customer-led help forum.

[MightyQuinn]

Hi @91s1lvester   I'm afraid that nothing will be sorted out immediately by posting here. Please see Welcome below, for information about the Sky community.

Edit: I can see that at least two of your images have been rejected already. I am going to assume that you included some personal information or account information.

[GD1]

@91s1lvester  Some of your images have been rejected at they show your account number and other address data, you need to blank these out before reposting the affected images.

[Sharcuk]

  @91s1lvester To save you a bit of time and effort, I'm not sure that hashtags do anything on this forum!

[TimmyBGood]

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@Sharcuk wrote:

  @91s1lvester To save you a bit of time and effort, I'm not sure that hashtags do anything on this forum!

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They do nothing at all here: that's a social media platform thing.