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Discussion topic: Sky Account

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This message was authored by: Andy203

Message posted on ‎14 Sep 2024 10:14 PM

Sky Account

I was looking at joining Sky. Selected the deal I want and tried to sign up. Entered my Email address to register and it said I already had an account. Reset the password and it shows an account linked to my email address that was activated in April 2023. I'm very confused.

 

Andy203_0-1726348450637.png

 

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Avatar for caesarome
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This message was authored by: caesarome

Message posted on ‎14 Sep 2024 10:21 PM

Re: Sky Account

Posted by a Superuser, not a Sky employee. Find out more

I take it you haven't been a Sky customer previously ?

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This message was authored by: GD1

Message posted on ‎15 Sep 2024 12:13 AM

Re: Sky Account

Posted by a Superuser, not a Sky employee. Find out more

@Andy203  Is it also linked to your home address and name?

 

If not, are you able to use a different email address?

 

It possible someone has simply used an incorrect email address. 

Like you I'm a customer here, Sky Employees are clearly identified as such.
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This message was authored by: Andy203

Message posted on ‎15 Sep 2024 09:14 AM

Re: Sky Account

Yes it is linked to my address and name, Never had any Sky product before so none the wiser. Tried using a different email address but it doesn't let me

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This message was authored by: caesarome

Message posted on ‎15 Sep 2024 09:46 AM

Re: Sky Account

Posted by a Superuser, not a Sky employee. Find out more

All you can do is to phone Sky to see if they can help you with this.

 

Under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:


https://www.sky.com/help/home


Say No when asked if you want a text or to go online then stay on the line.

 

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