Discussion topic: Shocking customer service
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Message posted on 16 Apr 2025 10:02 AM
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Shocking customer service
My sky tv and broadband was set up more than 12 years ago in my partner at the time name. He left quite soon after and I congtinued the payments. I had permission to do everything except cancel sky. Every time my contract was up I neogotiated the new deal. All was fine until I took out sim only mobile with sky. Then I was only able to see my mobile in my sky app. So I thought it was about time I got sky put in to my own name. I was happy with my sky q and broadband deal and wanted to continue, I even though as a new customer sky might even give me a better deal. Sadly, after all these years sky would not allow me to continue with sky q unless I paid considerably more per month. Ther only deal they would offer was sky stream. This is not what I wanted plus the fact it has awful reviews.
As a loyal customer I am so disappointed in sky and really wish I had not continued with sky broadband.
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All Replies
Message posted on 16 Apr 2025 10:08 AM - last edited: 16 Apr 2025 10:16 AM
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Re: Shocking customer service
@Kimberly+31 Your post has been moved from the Accessibility forum as your query is unrelated to Sky's accessibility services.
Also as this is a customer helps customer community there isn't much we can do regarding Sky not offerening a deal you are happy with, your have 2 choices, leave and go elsewhere or accept what has been offered.
In addition if you wish to raise a complaint the community can't deal with these you need to raise it through the correct routes https://www.sky.com/help/articles/how-to-make-a-complaint
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.
Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
Message posted on 16 Apr 2025 10:12 AM
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Re: Shocking customer service
@Kimberly+31 before doing anything else your ex partner will need to give notice to cancel. Sky don't allow 2 diggerent accounts at the same address. After that, you may be able to sign up online as a new customer and take advantage of a new customer deal.
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