Set up payment for 25th May

[Suemetha]

Can I please have my services reinstated and pay the outstanding balance on the 25th May 2026

I was signed off work for a month and have been in financial difficulty. 

Thank you Suemetha 

[caesarome]

Sorry @Suemetha you are only talking to other customers on here but what we can say is that Sky will not restore your services until you pay the bill on full and also setup your payment details again as this applies to everyone regardless of their circumstances.

[Daniel0210]

@Suemetha 
Sky won’t reinstate restricted services until the arrears Sky believe you owe have been paid and you’ve also set up a new continuous payment method. Until then any calls to Sky will only prompt you to pay.

Restrictions are automatically applied and can’t be overridden by agents even if you’re told otherwise. Sky don't allow payment plans on overdue live accounts, nor will they consider promises to pay on or by a certain date.

If your payment is 2+ weeks overdue you will have to pay the next bill as well. If you’re in arrears for 56+ days Sky can fully terminate your subscription (but you’ll still owe the arrears).

If this is part of a credit agreement purchase (Sky Mobile or Sky Glass) non payment can see the credit agreement cancelled at which point the full amount becomes due in one payment.

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. Any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week.

You should be able to pay the bill and set up your direct debit via the MySky app or online using this link
https://www.sky.com/manage/bill/