Services restricted

[LAF90]

I've paid my bill and I'm interested in getting a phone contract with Sky but every time I go to check it tells me my services are restricted, when I then click on the link to unrestrict it it tells me everything is up and running. I've been stuck in this loop all day and it's driving me mad!

[caesarome]

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@LAF90 wrote:

I've paid my bill 

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Were you late paying this bill or are your services working as normal ?

[sarahmather1]

I've got exactly the same problem!! I phoned sky and the guy said he had sorted it and he would phone the next morning to check everything was okay, but he didn't fix it or call back!! I need it to order my daughter a new phone. I have no idea why it's like this as I've not been late with a payment etc. Any help would be appreciated!

[caesarome]

@sarahmather1 

Feek free to tell us what is happening, can you view your bill or are you seeing a restricted message when trying to order a phone ?