Discussion topic: Services cut off

This message was authored by: Joe12343 · ‎21 Jun 2026

My sky has been cut off it's saying pay bill but balance is say £0.00

This message was authored by: MightyQuinn · ‎21 Jun 2026

Hi @Joe12343 Just checking that you didn't make a manual payment and the continuous payment method failed?

This message was authored by: Daniel0210 · ‎21 Jun 2026

How do you usually pay?

As @MightyQuinn has been indicated if you've made a manual payment it was unnecessary and has correctly gone as a credit on your Sky account, and then if the planned payment Sky try to take fails your services stand the risk of being restricted.

▪️ I AM NOT A SKY EMPLOYEE ▪️
[I only provide help on the forum boards so Private/Direct Messaging is switched off]
▪️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)

This message was authored by: caesarome · ‎21 Jun 2026

@Joe12343

Although you might see £0.00 to pay, do you see a credit on your account that matches any manual payment you might have made ?

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Discussion topic: Services cut off

Services cut off

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