Services currently being restricted

[IanP17]

Been with Sky for over 30 yrs for tv, broadband ,sky talk and mobile phones. all bills fully paid. Recently accessed my account with a view to upgrade my phone.

met with the message 

"Your  services are currently being restricted" 

when I click on the button "Reinstate my services "  I'm taken to my bill which shows no issues but I still can't access part of the app to upgrade my phone.  I contacted customer services but couldn't get an answer as to which and why my services were being restricted and what the possible consequences could be. I don't appear to have any other issues 

[Coley-W95]

Hi @IanP17 welcome to the Community forum. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141
 

[Maxine2523]

I am receiving the same post - Services restricted and when i go to reinstate there are no issues or money due.  Keep goin ground in circles .  Can anyone help please

[caesarome]

@Maxine2523 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

[lainys]

Hello Cacsarome, 

I hope you're doing well. 

Thanks for escalating this. We’ve sent an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

^Lainy