Saynora Sky

[Anonymous]

After a full week spent speaking, emailing, and chatting online with Sky in an effort to renew or adjust my contract—which expires next month—I’ve finally admitted defeat. The process has left me utterly drained and disheartened by the futility of trying to get a straightforward solution.

What on earth has happened to Sky’s so-called customer service?

I’ve now made the difficult decision to part ways and explore other options. My dealings with Sky have left me feeling not just frustrated, but genuinely bewildered. Has Sky decided to distance itself from loyal Sky Q customers altogether? Or has it simply become another sprawling conglomerate, disconnected from its own departments?

To me, it's clear: the entire system is a shambles—no longer fit for purpose.

After 13 years of loyalty and enjoyment, I say goodbye. I will be cancelling the following services:

• Sky Q

• Whole Home

• Cinema

• Sky Mobile (x3 contracts)

• Sky Protect

Farewell, Sky.

[caesarome]

@Anonymous 

You are by telling other customers here s bye all the best !

[Anonymous]

Yes I'm aware of that. I just thought I'd share my experience with sky's lack of service.

I feel it's a problem worth sharing....

[Mark39]

@Anonymous what exactly was the issue? Inability to speak to the right people? Or not offered a suitably appealing deal?

[Anonymous]

You've hit the nail on the head. I sympathise with anyone who needs to speak to a sky representative. It's nigh on impossible!

[peter-marlow+1966]

Did you  ask to speak to  the  retention team  at, by telling  sky you are leaving  when you  were  on the phone  to them ? 

[TimmyBGood]

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@Anonymous wrote:

Has Sky decided to distance itself from loyal Sky Q customers altogether?

To some extent, yes: Q is now a legacy platform approaching end-of-life.

Or has it simply become another sprawling conglomerate, disconnected from its own departments?

Sky Group has been an overseas division of the Comcast Corporation since late 2018.

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