Saying my account is restricted online but I'm up to date with payments

[Dan6879]

Saying my account is restricted and to pay outstanding bill but I have no outstanding bill How do I actually speak to a person

[caesarome]

@Dan6879 

Are your services working or are they restricted and does your bills here show you as being up to date:

https://www.sky.com/bill/tv-broadband-talk

[Dan6879]

Hi thank-you for the reply all bills are up to date and all services are on and working 

[caesarome]

And are you seeing this restricted message when trying to access your online account ?

[Dan6879]

• Hi ony when I'm trying to buy broadband and upgrade my phone 

[caesarome]

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can.
This isn't a live chat so replies are not instant.

[Dan6879]

Thank you so much for help 

[Lisa-P1987]

Thanks for escalating this. We’ve sent @Dan6879  an invite to chat.

[Dom147]

I'm having this exact issue 

[caesarome]

@Dom147 

So you are seeing a restricted message ?