SKY Credits Form Raised?

[The+Black+Lab]

10 days ago Spoke to advisor(s) - 4 of them before finally getting a resolution of an incorrect Broadband Bill that has been raised for next month for £412.00 (I was out of contract when I moved to new ISP but SKY mistakingly thought I had resigned into a new 24 month contract). The Last advisor agreed over phone an mistake had been made and said a Credit would be made to account. The line (Sky's end) got cut off before the end of the conversation. However within a few minutes I had recieved a text from SKY stating that an `Credit Form had been raised' and would be in touch (this was 10 days ago and all I have received since is text messages about returned equipment that has been returned!!) . My worry is that obviously my expected bill is still showing as over £450.00 (with Sky TV also included).  This will make me overdrawn within my Bill payment account so would obviously like this Credit form rushed through if possible. Thanks

[GD1]

@The+Black+Lab  Nothing can or even will happen on the back of your post in a customer led communty.

You're not contacting Sky nor would anyone from  Sky know who you are from your community login.

[The+Black+Lab]

Ok perhaps I should have worded it that has `anyone within the SKY Community ever had a supposed Credit Note and what time lengths are we looking at`... apologies