Reward voucher link not working

[Kezza78]

I received an email giving me a £50 reward voucher for referring a friend I started looking at the options the other day but went back on tonight to choose but it now says I've already used it? Anyone know what to do?

[Danz994]

Hi there @Kezza78 Thanks for your first post on the Community forum.

I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141