@sammy,mark2308
Have you kept your proof of posting / tracking information / email from Sky confirming the package is with the courier?
Sky use Unipart to deal with returns and they are taking a number of weeks to process equipment at their warehouse.
We would usually be able to escalate this to Sky via the Messaging Team on here but I'm afraid the option is not available and we don't know when it'll return.
You need to contact Sky by calling in, using Sky Assistant or via social media to try to get this sorted out which should be straightforward if you have the proof of posting.
Please don't try to post an image of the Royal Mail tracking or postal receipt as Sky don't allow them on the forum.
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NOTE: I only provide help on the forum boards so Direct Messaging is switched off
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Sky customer since 2001
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