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Discussion topic: Returns

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This message was authored by: Mo9564

Returns

I keep asking for a box to send my old equipment back and still not received anything and sky keep emailing me to return it
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This message was authored by: Daniel0210

Re: Returns

Posted by a Superuser, not a Sky employee. Find out more

@Mo9564 wrote:
I keep asking for a box to send my old equipment back and still not received anything 

@Mo9564 
You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off

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Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
This message was authored by: Addie15

Re: Returns

Hi there! Thank you for escalating this. We have sent an invite to @Mo9564.

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