Returns

[Mo9564]

I keep asking for a box to send my old equipment back and still not received anything and sky keep emailing me to return it

[Daniel0210]

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@Mo9564 wrote:
I keep asking for a box to send my old equipment back and still not received anything 

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@Mo9564 
You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @Mo9564.