Discussion topic: Returns
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Message posted on 26 Nov 2024 01:56 AM
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Returns
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Message posted on 26 Nov 2024 03:21 AM
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Re: Returns
@Mo9564 wrote:
I keep asking for a box to send my old equipment back and still not received anything
@Mo9564
You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband
Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
Message posted on 26 Nov 2024 08:45 AM
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Re: Returns
Hi there! Thank you for escalating this. We have sent an invite to @Mo9564.
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