Returning the Sky Q issue

[lh20081]

I have returned my Sky Q HD box, remote control and the WiFi hub when I moved onto Sky stream. I have proof of posting from Royal Mail and the tracking numbers state both boxes were delivered but I have received a box from Sky requesting I send back the Sky Q box. Sky messages is down so im currently sat on hold and have been for the past 30 mins. How do I get this resolved without having to sit on hold to speak to an agent? 

[peter-marlow+1966]

Welcome to the  community,  we are  all  just fellow customers on here  like  yourself, so i  am afraid  you will just have to  speak to  sky direct