Returning equipment but getting billed

[SouthcoastButch]

I returned my equipment except my boost box as I'm still paying for it as part of a new broadband contract, but I got a message this morning saying I was being bolled for not returning all of it. 

Unfortunately getting a sky assistant on the phone is like pulling hens teeth.. 

Any advise welcomed 

[Lisa-P1987]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147