Returning broadband box

[Sheena10]

I've not received the packaging to return my sky broadband box.  Please can you send.  I have moved house so please send to my new address 

[Daniel0210]

@Sheena10 
In case you’re not aware you aren’t contacting Sky Customer Services on here. This is a customer led discussion forum where Sky customers are available to try to help other customers.

If you’ve successfully cancelled Sky should send out returns packaging (ONLY to the address where the account was active) near the end of any cancellation period (which is 14 days for broadband and 31 days for Sky Q) for any loaned equipment they are expecting back.

Note: Sky may not ask for older hubs back such as the Sky Q hub.

If the arrival of packaging is delayed, lost or damaged on arrival it’s the customers responsibility to use their own packaging to return it. You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.

[Mark39]

We're customers here, not Sky customer services. The packaging will have been sent to the address Sky have on record for you. You can either contact Sky to ask for it to be re-sent to the correct address, or use your own packaging as explained here: https://www.sky.com/help/articles/return-tv-broadband